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Less is more when it comes to training your staff

By Michael | November 7, 2018 | Uncategorized

Some basic facts. 5 billion YouTube videos are watched each day that's a staggering is 5,700 per second. Most importantly, 1.25 billion of…

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Digital Skills – Using your Instincts

By Michael | October 16, 2018 | Uncategorized

There’s a lot of talk about the Digital Revolution - it’s been one of those buzzy phrases for a number of years now.…

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High Touch, Customer Service
Fans Not Customers – It’s all about ‘High Touch!’

By Michael | July 31, 2018 | Uncategorized

It often feels like the this isn't the Year of the Dog, but actually the Year of the Customer Service Representative.  It also…

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New Technology; Old School Skills!

By Michael | July 11, 2018 | Uncategorized

These days there's a lot of talk of new technology.  Rightly so.  Technology is on an upward trajectory, ever increasing, solving problems and…

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What makes video so great?

By Michael | May 31, 2018 | Uncategorized

Video has become a superstar.  You only need to turn on the TV or do a quick scour of the Internet and you'll…

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