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Less is more when it comes to training your staff

By Michael | November 7, 2018

Some basic facts. 5 billion YouTube videos are watched each day that's a staggering is 5,700 per second. Most importantly, 1.25 billion of…

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Knowledge Recycling

By Linda | October 16, 2018

It’s 2018 now and we all recycle – don’t we. We split our plastics, our paper, our cardboard and our glass. We keep…

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Digital Skills – Using your Instincts

By Michael | October 16, 2018

There’s a lot of talk about the Digital Revolution - it’s been one of those buzzy phrases for a number of years now.…

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High Touch, Customer Service
Fans Not Customers – It’s all about ‘High Touch!’

By Michael | July 31, 2018

It often feels like the this isn't the Year of the Dog, but actually the Year of the Customer Service Representative.  It also…

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Mi Crow Courses
What is ‘Mi Crow’ learning?

By Linda | July 19, 2018

There's a lot of information out there that talks about "what micro-learning is?", but less so about what it isn't? In this short…

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New Technology; Old School Skills!

By Michael | July 11, 2018

These days there's a lot of talk of new technology.  Rightly so.  Technology is on an upward trajectory, ever increasing, solving problems and…

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Off the shelf online learning library
What goes into making a Course?

By Linda | June 21, 2018

We've been making great learning for years now and we love nothing more than seeing others make content they can be proud of…

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The Power of Storytelling!

By Linda | June 1, 2018

Don't be afraid to tell your story! A memory popped up on my Facebook the other day. A memory from three years ago.…

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Why are digital skills so important?

By Linda | June 1, 2018

This is a guest blog from Denise McLaughlin - star Microsoft Instructor and expert in all things digital! As a trainer who specialises…

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What makes video so great?

By Michael | May 31, 2018

Video has become a superstar.  You only need to turn on the TV or do a quick scour of the Internet and you'll…

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